Frequently Asked Questions

-May I pay with a Credit Card?
-How many persons may I book per vehicle at a time?
-Where do I meet my driver when arriving at PDX ?
-What if my plane is late/early arriving at PDX ?
-Once I made my reservation do I need to call you again?
-Do you have a minimum advance notice required for reservations?
-What is the minimum time notice for cancellation or changes to the reserved trip/s?
-What if I travel with children requiring a car child seat?

May I pay with a Credit Card?
Yes, we accept Visa, Master Card, and American Express

How many persons may I book per vehicle at a time?
All the vehicles are Lincoln Towncar, the largest, most luxury American sedan, so each vehicle can take up to 4 customers with reasonable luggage.

Where do I meet my driver when arriving at PDX ?
Due to security restrictions the driver can no longer meet you inside the terminal. After retrieving your luggage please walk outside the terminal at ground level (baggage claim level) and cross all the drive lanes. Your car will be waiting in the Reserved Vehicles Area (area 5). Time allowed for vehicle there is limited so please have our phone number handy - (503) 626-7038. (back to top)

What if my plane is late/early arriving at PDX ?
Do not worry, we monitor the flight number you gave us, so your driver will be there.

Once I made my reservation do I need to call you again?
You only need to call us if you change the flight number, or the trip/time you need our service for. (back to top)

Do you have a minimum advance notice required for reservations?
Reservations made by e-mail or FAX require at least 24 hours notice and a phone number where you can be reached.  Reservations made live by phone require at least 5 hours notice.  We will try to accommodate less notice time whenever possible, but only if trip is called in by phone.

What is the minimum time notice for cancellation or changes to the reserved trip/s?
Cancellations and changes have to be CALLED IN at least 3 hours prior to the scheduled pick-up time, and have to be BY LIVE PHONE CALL. Cancellations and/or changes will not be considered if made by FAX, e-mail, or message on answering services. Trips not canceled / changed at least 3 hours prior to the original scheduled pick-up time are subject to charge as done trips. (back to top)

What if I travel with children requiring a car child seat?
You have to provide the child seat yourself, after all it will be more likely required on the plane as well...